Customer Support

How Can We Help You?

Our Support Team provides fast, comprehensive support worldwide to customers and OEM partners. Whether you are in a field campaign, by a factory line or in the lab, our experts are available to answer your questions. 

  • Technical and application support
  • Spare parts and consumables
  • Preventive and curative maintenance 
  • Upgrades
  • Campaign kits
  • Hardware and software custom development
  • Training sessions
  • Customer knowledge base 

Submit a Support Request

Our experienced team members are here to answer your questions and support your troubleshooting.

TOFWERK Support Team

HuaLong Liu

HuaLong Liu

HuaLong provides technical support from the TOFWERK China office. With experience in GC-MS, mobile mass spectrometry, and the 24/7 maintenance and servicing of instruments running in industrial sites, HuaLong successfully supports customers in China and the APAC region.

Benoit Plet

Benoit Plet

Benoit is the Head of TOFWERK's Global Service and Support. He has spent the last 15+ years in a technical role, supporting scientists and instrumentation in field and laboratory settings. His focus on knowledge, integrity, and diligence has created a value-driven technical support team that puts customer success as priority #1.

Victoria Griffiths

Victoria Griffiths

Victoria is a technician who spent 3 years at CERN working in vacuum analysis. She is also involved in quality control and uses her practical knowledge to problem solve and support others.

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TOFWERK Support Request Form

Support Form