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Our experienced team members are here to answer your questions and support your troubleshooting.
Customer Support
How Can We Help You?
Our Support Team provides fast, comprehensive support worldwide to customers and OEM partners. Whether you are in a field campaign, by a factory line or in the lab, our experts are available to answer your questions.
- Technical and application support
- Spare parts and consumables
- Preventive and curative maintenance
- Upgrades
- Campaign kits
- Hardware and software custom development
- Training sessions
- Customer knowledge base
Thank you for all your efforts to build and deliver this instrument, and support us as we prepared for the flight campaign.
Thanks a lot for the great support.
TOFWERK support is fantastic!
TOFWERK Support Team
Terry Perkins
Head of Global Service and Support
Jonas Fahrni
Vocus, Semicon AMC, Air Quality
EMEA
James Whitby
fibTOF
EMEA
Petr Kudělka
icpTOF, fibTOF
EMEA
Erasmo Arteta
Software
EMEA
Gabe Romero
Vocus, Semicon AMC, Air Quality
Americas
Kevyn Huke
icpTOF, EI, EC, fibTOF, Semicon Process, Software
Americas
Sota Tomihira
Vocus, EI, Semicon AMC, Semicon Process, Air Quality
East Asia
WenHua Chen
icpTOF
APAC
Kyoungmin Lee
icpTOF, Vocus, fibTOF, EI, Semicon AMC & Process, Air Quality
East Asia
HuaLong Liu
Vocus, Air Quality
APAC
